30-day money-back
guarantee, no questions
Not in love with your Doodlebot™? Return it within 30 days for a full refund. Return shipping is paid by you for change-of-mind returns. Faulty or damaged items are replaced free of charge — no return needed.
Four simple steps
Email us with your order number
Send a quick email to support@doodlebot.co.za with your order number and the reason for return. No long forms, no chargeback fights.
2 minutesWe send return instructions
Within 24 hours we'll email you the return address and instructions. For change-of-mind returns the return shipping is paid by you. For faulty or damaged items, we ship a free replacement and you don't need to return the original.
Within 24 hoursPack it up & ship it back
Pop the item into its original packaging (or any sturdy box), attach the label, and drop it at any courier counter.
Easy as thatRefund issued 🎉
Once we receive and inspect your return, we'll refund the full amount to your original payment method. You'll get a confirmation email when it's done.
Within 5 business daysWhat you need to know
Returns must be initiated within 30 days of the delivery date. After 30 days we can't process a refund but may help with replacements.
Items must be in resaleable condition with all original packaging, accessories, and inserts. Faulty items are exempt from this requirement.
Return shipping is paid by the customer for change-of-mind returns. Faulty or damaged products don't need to be returned — we'll send a free replacement.
Refunds are issued to your original payment method (card, EFT, etc.) Within 5 business days after we receive and inspect the return.
Email us within 48 hours with a photo and your order number. We'll send a free replacement immediately — every order is insured.
Items missing parts due to misuse, or returns initiated after 30 days, are not eligible for a refund. Used markers (Doodlebot) cannot be returned for hygiene reasons.
Email support@doodlebot.co.za within 48 hours of delivery with a photo and your order number. We'll send a free replacement immediately. Every order is insured against transit damage.
Need help with a return?
Our team replies to every email within 24 hours, Monday to Friday.