❓ Frequently Asked

Everything you
need to know

Quick answers to the questions parents ask most. Can't find what you're looking for? Send us a message — we reply within 24 hours.

🎯What ages are Doodlebot™ products suitable for?+

Every product in the Doodlebot™ family is designed for ages 3 and up — Doodlebot, Doodle Tablet, BeadBoard, LineRacer, and MindFlow.

MindFlow includes three difficulty modes that scale right up to age 10+ so the toy grows with your child. Adult supervision is recommended for children under 3 due to small parts.

🤔Which product should I start with?+

Depends on your child's age and interests:

  • Loves drawing & art → 🤖 Doodlebot or 📝 Doodle Tablet
  • Loves cars & movement → 🏎️ LineRacer
  • Loves puzzles & problem-solving → 🧠 MindFlow
  • Travels a lot or needs quiet play → 🧩 BeadBoard

Not sure? Grab the full collection — free shipping on every order.

📦What's included in the box?+

Every Doodlebot™ product ships complete and ready to play out of the box. See the individual product pages for the full unboxing list of each one.

🔌Do the products need batteries, an app, or Wi-Fi?+

Zero apps, zero Wi-Fi. All Doodlebot™ products are 100% screen-free.

  • BeadBoard uses no batteries at all (magnets only)
  • Doodle Tablet uses one replaceable coin battery (lasts up to 30 days)
  • Doodlebot, LineRacer and MindFlow are USB-rechargeable (cable included)
🛒Can I buy more than one product?+

Yes — you can mix-and-match across the full collection. Free shipping applies on every order regardless of how many items you buy. Many parents start with one product and add others as their child grows.

🚚How long does shipping take?+

Free shipping on every order across South Africa, regardless of which product(s) you buy. Delivery typically takes 5–11 business days from dispatch.

You'll receive a tracking number by email as soon as your order ships. Full shipping policy →

📍How do I track my order?+

You'll receive an order confirmation email immediately after checkout, and a separate email with your tracking number once your order is handed to our courier (usually 1–3 business days later).

Tracking updates may take 24–48 hours to reflect after dispatch. If you haven't received the tracking email within 4 business days, please check your spam folder before emailing us.

🇿🇦Where do you ship to?+

We currently ship to all addresses within South Africa. International shipping is coming soon.

🔄What if I'm not happy with my order?+

We offer a full 30-day money-back guarantee on every product. Email support@doodlebot.co.za within 30 days of receiving your order and we'll process a full refund once we receive the item back.

For change-of-mind returns, the return shipping cost is paid by the customer. Faulty or damaged items are replaced free with no return required. Full returns policy →

⚠️What if my order arrives damaged?+

We're so sorry! Please email support@doodlebot.co.za within 48 hours of delivery with a photo of the damage and your order number. We'll send a free replacement immediately.

Every order is insured against damage in transit, so this is fully covered at no cost to you.

💸How long do refunds take?+

Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.

💳What payment methods do you accept?+

Checkout is secured by PayFast, South Africa's leading payment gateway. We accept:

  • Visa & Mastercard credit/debit cards
  • Instant EFT
  • Google Pay
  • Apple Pay

All transactions are PCI-DSS compliant and protected with 256-bit SSL encryption. We never store your card details.

🔒Is my payment information safe?+

Yes. Checkout is processed by PayFast, a PCI-DSS compliant payment gateway. Your card details are encrypted with 256-bit SSL and never touch our servers.

🛡️Are Doodlebot™ products safe for young children?+

Absolutely. Every product in the Doodlebot™ family is made from child-safe, non-toxic materials and is fully CE certified.

Components are sized safely for ages 3 and up. Adult supervision is recommended for children under 3 due to small parts.

🧪What materials are used?+

All Doodlebot™ products use non-toxic, child-safe materials:

  • BeadBoard — solid wood frame, sealed with non-toxic finish, magnetic stainless beads
  • Doodlebot & LineRacer — ABS plastic body (same as LEGO), water-based markers
  • Doodle Tablet — LCD screen with sealed plastic casing
  • MindFlow — ABS plastic tiles with spring-loaded mechanisms
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